Paul J. Rocco
(215) 550-5278
procco@gmail.com
Key Words
Linux administrator, Windows administrator, tech support, client / employee management, employee training, Microsoft Office, WebSuvent / Survent, mrStudio, HtML, PHP, Group Mail, Apache, IIS, Samba, Sendmail, Exchange.
Employment History
| David Burnett & Associates | Pennington, NJ |
| Director of DBAInteractive | January 2004 to April 2009 |
| Technical Manager | January2001 to December 2003 |
IT department manager. Built and tested Linux servers (LAMP - RHEL4/CentOS). Built and installed Windows (2000/XP/Vista) systems. Installed and administered web based Market Research software (CfMC – WebSurvent). Provided local and international user support. Coordinated client application creation and support with outside developers. Interviewed, trained, and managed new programmers. Developed new techniques to enhance current online collection system. Provided client services for online questionnaires, including bidding, questionnaire design, programming, and data delivery. Evaluated and recommend new hardware/software solutions for a Market Research company.
| ICR | Media, PA |
| Web Services Manager | June 2000 to January 2001 |
| DP Technical Manager | March 1999 to May 2000 |
| Senior Programmer, Level 3 | March 1996 to February 1999 |
Managed web collection services department. Administered SCO UNIX web server. Interviewed, hired, trained, and managed new CATI/WebSurvent programmers. Provided programming support for DP department. Worked closely with Account Mangers and Project Directors on web-based bids and methodologies. Coordinated data between three operating systems (DOS/Windows, HP-MPE, & UNIX). Evaluated web based interviewing solutions. Worked with Group Managers. Helped develop new programming / system procedures.
| ICT Research / V.F.I.S. | Langhorne, PA |
| Manager, Spec Writers and CATI Systems | July 1995 to March 1996 |
| Spec Writer | January 1995 to June 1995 |
| Phone Room Supervisor | January 1994 to December 1994 |
| Staff Support/Data Entry/Editor | June 1991 to December 1993 |
Administrated two SCO UNIX systems. Handled the installation of new software and hardware (UNIX and DOS). Coordinated client services including survey programming, data collection, and delivery. Provided continuous technical support for two centers. Maintained a total of 106 interviewing stations at two locations. Supervised a shift of 45 interviewers and support staff. Accountable for the instruction of new and current employees. Responsible for the editing, coding, and data entry of surveys.
Education
| Bucks County Community College | Newtown, PA |
| Computer Science | 1992-1993, 1999–2001, 2003, 2009 |
| Drexel University | Philadelphia, PA |
| College of Information Studies | 1989-1991 |